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Privacy Statement
The Surf Group bvba, located at Lindenstraat 48, 2070, Zwijndrecht, Belgium, is responsible for the processing of personal data as outlined in this privacy statement.
Contact details
www.surfinn.eu
Lindenstraat 48,
2070, Zwijndrecht
België
The director serves as the Data Protection Officer of The Surf Group bvba. He can be reached via info@surfinn.eu.
The personal data that we process
The Surf Group bvba processes your personal data because you use our services and/or because you provide these data to us yourself. Below you will find an overview of the personal data that we process:
First and last name
Gender
Date of birth
Address details
Phone number
Email address
IP address
Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, or by phone.
Location data
Data about your activities on our website
Data about your surfing behavior across different websites (for example, because this company is part of an advertising network)
List of customer contact details via an app
Internet browser and device type
Bank account number
Special and/or sensitive personal data that we process
The Surf Group bvba processes the following special and/or sensitive personal data from you:
Data of individuals under the age of 16
Our website and/or service is not intended to collect data about website visitors who are under the age of 16, unless they have consent from parents or guardians. However, we cannot verify whether a visitor is over 16. Therefore, we recommend that parents be involved in their children's online activities to prevent data from being collected about children without parental consent. If you believe that we have collected personal data about a minor without permission, please contact us at info@surfinn.eu, and we will delete this information.
For what purpose and on what basis do we process personal data?
The Surf Group bvba processes your personal data for the following purposes:
The Surf Group bvba processes your personal data for the following purposes:
Handling your payment
Sending our newsletter and/or promotional materials
Contacting you via phone or email if necessary to perform our services
Informing you about changes to our services and products
Providing you the opportunity to create an account
Delivering goods and services to you
The Surf Group bvba analyzes your behavior on the website to improve the website and tailor the offering of products and services to your preferences.
The Surf Group bvba also processes personal data when we are legally obligated to do so, such as data necessary for our tax returns.
Automated decision-making
The Surf Group bvba does not make decisions with significant consequences for individuals based on automated processing. These decisions are made by computer programs or systems without human involvement (for example, an employee of The Surf Group bvba). The Surf Group bvba uses the following computer programs or systems:
Bookinglayer for processing bookings and payments. The data is stored here for the purpose of organizing holidays. Your data will be deleted from here within one year after departure.
Dropbox for data storage. The Surf Group uses Dropbox for backup and general operations in organizing travel. Your data will be deleted from here within one year after departure.
Google for email, where all email traffic is stored on this server for business purposes.
Mailchimp for CRM, if mailing is no longer desired, individuals can easily unsubscribe at the bottom of the email. The data will then be deleted from Mailchimp.
How long we retain personal data
he Surf Group bvba does not retain your personal data longer than necessary to achieve the purposes for which your data is collected. We adhere to the following retention periods for the following categories of personal data:
(Category) Personal data > 1 year > optimal service and after-sales
Personal information > 1 year > optimal service and after-sales
Address > 1 year > optimal service and after-sales
Other data > 1 year > optimal service and after-sales
Sharing personal data with third parties
The Surf Group bvba does not sell your data to third parties and will only disclose it if necessary for the performance of our contract with you or to comply with a legal obligation. We enter into data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data. The Surf Group bvba remains responsible for these processing activities.
Cookies, or similar technologies, that we use
The Surf Group bvba uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. The Surf Group bvba uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to optimize the website and its functionality. Additionally, we place cookies that track your browsing behavior so that we can offer customized content and advertisements.
During your first visit to our website, we informed you about these cookies and requested your consent to place them.
You can opt out of cookies by adjusting your internet browser settings to no longer store cookies. Additionally, you can delete all previously stored information through your browser settings.
For an explanation, please visit: veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
This website does not place cookies by third parties.
View, modify, or delete data
You have the right to access, correct, or delete your personal data. Additionally, you have the right to revoke your consent for data processing or object to the processing of your personal data by The Surf Group bvba, as well as the right to data portability. This means that you can request us to send the personal data we hold about you in a computer file to you or another organization of your choice.
You can send a request for access, correction, deletion, data transfer of your personal data, or a request to revoke your consent or object to the processing of your personal data to info@surfinn.eu.
To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. Please black out your photograph, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) (NL) or National Registry Number (Be). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
How we secure personal data
The Surf Group bvba takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you believe that your data is not properly secured or if there are indications of misuse, please contact our customer service or email us at info@surfinn.eu.
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