Terms and conditions

If you make a booking, it means you agree to SURFinn's terms and conditions. It's important that you have read these terms carefully before making the booking. Additionally, SURFinn assumes that you have read the travel information on the website.

The Surf Group bvba

Company Details

SURFinn is part of:

The Surf Group bvba
Lindenstraat 48
2070, Zwijndrecht (Belgium)
IBAN: BE92737047595923
BIC: KREDBEBB

Contact:
NL tel: +31(0) 858 08 50 24
BE tel: +32(0) 460 24 03 28 i
nfo@surfinn.eu

The Surf Group, including SURFinn, is affiliated with the GfG (Guarantee Fund for Travel) with membership number 9112. Within the limits of the GfG guarantee scheme, the trips published on our website are covered by the GfG guarantee.

The GfG guarantee means that the participant is assured of receiving a refund of the prepaid travel sum if his counterparty is unable to fulfill the agreed consideration due to financial insolvency.

The Surf Group bvba (hereinafter also referred to as SURFinn) subscribes to the General Terms and Conditions of the Disputes Committee for Travel. The general travel conditions are supplemented by additional travel conditions specific to SURFinn travel products in general.

General Travel Conditions Disputes Committee Travel Association

Article 1: Scope

These general terms and conditions apply to package travel contracts booked from July 1, 2018, and are governed by the Law on the Sale of Package Travel, Linked Travel Arrangements, and Travel Services of November 21, 2017.

Article 2: Information provided by the organizer and intermediary before the conclusion of the package travel contract

2.1 Before the traveler is bound by a package travel contract, the organizer and also the intermediary provide the legally required standard information to the traveler, as well as, to the extent applicable to the package travel:

1° the main characteristics of the travel services:

a) the destination(s), the itinerary, and the periods of stay, with the dates and number of nights;

b) the means of transport, their characteristics and categories, the places, dates, and times of departure and return, the duration and location of intermediate stops, and connections; if the exact time is not yet determined, it is communicated approximately;

c) the location, main features, and category of accommodation according to the rules of the destination country;

d) the meals provided;

e) the visits, excursions, or other services included in the total price agreed for the package travel;

f) clarification if the travel services are provided to the traveler as part of a group;

g) the language in which other tourist services, if applicable, are provided;

h) whether the trip is generally suitable for persons with reduced mobility;

2° the total price of the package travel, and where applicable, indication of the types of additional costs that may be payable by the traveler;

3° the payment methods;

4° the minimum number of persons required for the execution of the package travel and the deadline for possible termination of the contract if this number is not reached;

5° general information about the requirements in the destination country regarding passport and visa obligations, including the approximate time required to obtain a visa and information on health formalities;

6° indication that the traveler can terminate the contract by paying a termination fee;

7° information about cancellation and/or assistance insurance.

2.2 The professional ensures that the correct standard information form is provided to the traveler.

2.3 The pre-contractual information provided to the traveler forms an integral part of the package travel contract.

It cannot be changed unless mutually agreed upon by the parties.

Article 3: Information provided by the traveler

3.1 The person concluding the package travel contract must provide the organizer and intermediary with all relevant information about themselves and their fellow travelers that may be important for the conclusion or execution of the contract.

3.2 If the traveler provides incorrect information leading to additional costs for the organizer and/or intermediary, those costs may be charged.

Article 4: The package travel contract

4.1 Upon conclusion of the package travel contract or within a reasonable period, the organizer, or if there is an intermediary involved, the latter provides the traveler with confirmation of the agreement on a durable medium, such as an email, a paper document, or a PDF.

In case the package travel contract is concluded in the simultaneous physical presence of the parties, the traveler has the right to request a paper copy.

4.2 The package travel contract or its confirmation contains the full content of the agreement, including all information as mentioned in article 2 and the following information:

1° The specific wishes of the traveler that the organizer has accommodated;

2° That the organizer is liable for the proper execution of the package travel and has an obligation to provide assistance;

3° The name and contact details of the entity responsible for protection in case of insolvency;

4° The name, address, telephone number, email address of the local representative of the organizer or of another service in case the traveler encounters difficulties or wishes to complain about possible non-conformity;

5° The obligation of the traveler to report non-conformity during the trip;

6° Information enabling direct contact with an unaccompanied minor or with the person responsible for him at his place of residence;

7° Information about internal complaint handling;

8° Information about the Travel Disputes Committee and the EU platform for online dispute resolution;

9° Information about the traveler's right to transfer his agreement.

4.3 In a timely manner before the start of the package trip, the organizer provides the traveler with:

1° The necessary receipts;

2° Vouchers and transport documents;

3° Information about the planned departure times and, if applicable, about the latest check-in time, the planned times of intermediate stops, connections, and arrival.

Article 5: The price

5.1 After the conclusion of the package travel contract, prices can only be increased if the agreement expressly provides for it. In that case, the package travel contract indicates how the price revision is calculated.

Price increases are only permitted as a direct result of changes in:

1° The price of passenger transport attributable to increased costs of fuel or other energy sources, or

2° The amount of taxes or fees on the travel services included in the agreement, levied by third parties not directly involved in the execution of the package trip, including tourist taxes and departure or arrival taxes in ports and airports, or

3° Exchange rates relevant to the package trip. If a price increase is anticipated, the traveler is entitled to a price reduction in case of a decrease in the above-mentioned costs.

5.2 If the increase exceeds 8% of the total price, the traveler can terminate the agreement without termination fee.

5.3 A price increase is only possible if the organizer informs the traveler of this, no later than twenty days before the start of the package trip, via a durable medium such as an email, a paper document, or a PDF, providing a justification for the price increase and a calculation.

5.4 In the event of a price reduction, the organizer has the right to deduct administrative costs from the refund due to the traveler. If the traveler requests it, the organizer substantiates those costs.

Article 6: Payment of the travel sum

6.1 Unless otherwise agreed, the traveler pays, upon conclusion of the package travel contract, as a deposit, a portion of the total travel sum as determined in the special conditions.

6.2 Unless otherwise agreed in the package travel contract, the traveler pays the balance of the price no later than 1 month before the departure date.

6.3 If the traveler, after having been duly reminded in advance, fails to pay the deposit or the travel sum demanded from him, the organizer and/or intermediary shall have the right to terminate the agreement with the traveler by operation of law, with the costs borne by the traveler.

Article 7: Transferability of the Package Travel Contract

7.1 The traveler can transfer the package travel contract to a person who meets all the conditions applicable to that contract provided that he:

1° notifies the organizer and, if applicable, the intermediary as soon as possible and no later than 7 days before the start of the package travel via a durable medium, such as email, a paper document, or a PDF, and

2° bears any additional costs resulting from the transfer.

7.2 The person transferring the package travel and the person taking over the contract are jointly liable for the payment of the outstanding amount and for any additional fees resulting from the transfer. The organizer informs the person transferring the contract of the transfer costs.

Article 8: Other Changes by the Traveler

If the traveler requests any other change, the organizer and/or intermediary may charge all costs resulting from such changes.

Article 9: Changes by the Organizer Before Departure

9.1 The organizer cannot unilaterally change the provisions of the package travel contract, except for price changes before the start of the package travel, unless:

1° the organizer has reserved this right in the contract, and

2° it concerns an insignificant change, and

3° the organizer informs the traveler of this change via a durable medium, such as email, a paper document, or a PDF.

9.2 If, before the start of the trip, the organizer finds it necessary to significantly change any of the main characteristics of the travel services or cannot meet the confirmed special requests of the traveler, or proposes to increase the price of the package travel by more than 8%, the organizer must inform the traveler and provide:

1° details of the proposed changes and their impact on the price of the package travel;

2° the option to terminate the contract without fees unless the proposed changes are accepted;

3° the deadline for the traveler to notify the organizer of his decision;

4° the fact that if the proposed changes are not expressly accepted within the specified period, the contract will automatically terminate, and

5° where applicable, details of the proposed alternative package travel and its price.

9.3 If changes to the package travel contract or the proposed alternative package travel result in a reduction in quality or costs, the traveler is entitled to an appropriate price reduction.

9.4 If the package travel contract is terminated under Article 9.2 and the traveler does not accept an alternative package travel, the organizer refunds all amounts paid by the traveler within fourteen days of the termination of the contract.

Article 10: Termination by the Organizer Before Departure

10.1 The organizer may terminate the package travel contract:

1° if the number of persons registered for the package travel is less than the minimum number specified in the contract, and the organizer notifies the traveler of the termination of the contract within the time specified in the contract, but no later than:

a) twenty days before the start of the package travel for trips lasting more than six days;

b) seven days before the start of the package travel for trips lasting two to six days;

c) 48 hours before the start of the package travel for trips lasting less than two days, or

2° if the organizer cannot perform the contract due to unavoidable and extraordinary circumstances and notifies the traveler before the start of the package travel that the contract is terminated.

10.2 In these cases, the organizer refunds all amounts received for the package travel to the traveler without being liable for additional compensation.

Article 11: Termination by the Traveler

11.1 The traveler may terminate the package travel contract at any time before the start of the package travel. Upon termination, the traveler may be required to pay a termination fee to the organizer.

Standardized termination fees based on the time of termination before the start of the package travel and the expected cost savings and revenues from alternative use of the travel services may be determined in the package travel contract.

If no standardized termination fees are established, the termination fee equals the price of the package travel reduced by the cost savings and revenues from alternative use of the travel services.

11.2 However, if unavoidable and extraordinary circumstances occur at the destination that significantly affect the performance of the package travel or significantly affect the transportation of passengers to the destination, the traveler has the right to terminate the package travel contract without payment of a termination fee. In case of termination of the package travel contract under this article, the traveler is entitled to a full refund of all amounts paid for the package travel but is not entitled to additional compensation.

11.3 The organizer refunds all amounts paid by or on behalf of the traveler no later than fourteen days, less the termination fee.

Article 12: Non-Conformity During the Trip

12.1 The traveler promptly informs the organizer of any non-conformity he has identified during the performance of a travel service included in the package travel contract.

12.2 If any of the travel services are not performed in accordance with the package travel contract, the organizer shall remedy the non-conformity unless:

1° it is impossible, or

2° it involves disproportionate costs, taking into account the degree of non-conformity and the value of the travel services concerned.

If the organizer fails to remedy the non-conformity, the traveler is entitled to a price reduction or compensation according to Article 15.

12.3 If the organizer fails to remedy the non-conformity within a reasonable period determined by the traveler, the traveler may do so himself and request reimbursement of the necessary expenses.

It is not necessary for the traveler to set a deadline if the organizer refuses to remedy the non-conformity or if an immediate solution is required.

12.4 If a significant portion of the travel services cannot be performed, the organizer, at no additional cost to the traveler, offers other arrangements of equivalent or higher quality where possible.

If the alternative arrangements lead to a lower-quality package travel, the organizer grants the traveler an appropriate price reduction.

The traveler may only reject the proposed alternative arrangements if they are not comparable to those agreed upon in the package travel contract or if the price reduction offered is inadequate.

12.5 If the non-conformity has significant consequences for the performance of the package travel and the organizer fails to remedy it within a reasonable period set by the traveler, the traveler may terminate the package travel contract without payment of a termination fee and, if applicable, request a price reduction and/or compensation. If the package travel includes passenger transport, the organizer also arranges for the repatriation of the traveler.

If no other arrangements can be proposed or the traveler rejects the proposed alternative arrangements, the traveler, if applicable, is entitled to a price reduction and/or compensation without terminating the package travel contract.

12.6 If, due to unavoidable and extraordinary circumstances, the return of the traveler as agreed in the package travel contract cannot be arranged, the organizer bears the costs of necessary accommodation for up to three nights per traveler.

The limitation of costs as referred to in 12.6 does not apply to persons with reduced mobility, persons accompanying them, pregnant women, unaccompanied minors, and persons requiring specific medical assistance, provided that the organizer is notified of their special needs at least 48 hours before the start of the package travel.

12.8 The organizer may not invoke unavoidable and extraordinary circumstances to limit liability if the relevant carrier cannot do so under applicable Union law.

12.9 The traveler may address messages, requests, or complaints regarding the execution of the package travel directly to the intermediary from whom he purchased the package travel.

The intermediary promptly forwards these messages, requests, or complaints to the organizer without delay.

Article 13: Liability of the Traveler

The traveler is liable for any damages incurred by the organizer and/or intermediary, their employees, and/or representatives due to his fault or failure to fulfill his contractual obligations.

Article 14: Liability of the Organizer and the Professional

14.1 The organizer is liable for the execution of the travel services included in the package travel contract, regardless of whether these services are provided by the organizer or by other travel service providers.

14.2 If the organizer is established outside the European Economic Area, the obligations for organizers apply to the intermediary established in a Member State, unless the intermediary proves that the organizer complies with the conditions prescribed by the Law of November 21, 2017.

Article 15: Price Reduction and Compensation

15.1 The traveler is entitled to an appropriate price reduction for each period during which there was non-conformity of the services provided, unless the organizer proves that the non-conformity is attributable to the traveler.

15.2 The traveler is entitled to appropriate compensation from the organizer for any damages he incurs as a result of non-conformity. Compensation shall be paid without delay.

15.3 The traveler is not entitled to compensation if the organizer demonstrates that the non-conformity is due to:

1° the traveler;

2° a third party not involved in the execution of the travel services included in the package travel contract, and the non-conformity could not have been foreseen or avoided, or

3° unavoidable and extraordinary circumstances.

Article 16: Obligation to Provide Assistance

16.1 The organizer provides appropriate assistance without delay to the traveler in difficulty, in particular by:

1° providing useful information about medical services, local authorities, and consular assistance;

2° assisting the traveler in using remote communication and finding other travel arrangements.

16.2 If the difficulties result from the intentional or negligent actions of the traveler, the organizer may charge a fee for this assistance. This fee shall not exceed the actual costs incurred by the organizer.

Article 17: Complaints Procedure

17.1 If the traveler has a complaint before departure, he must report it as soon as possible in a reliable manner to the organizer or intermediary.

17.2 Complaints during the execution of the package travel contract must be reported by the traveler to the organizer or intermediary as soon as possible on-site, in an appropriate and reliable manner, so that a solution can be found.

17.3 If a complaint was not satisfactorily resolved on-site or if the traveler was unable to file a complaint on-site, he must report the complaint to the organizer or intermediary without delay after the end of the travel contract in a reliable manner.

Article 18: Reconciliation Procedure

18.1 In case of dispute, the parties must first seek an amicable settlement between themselves.

18.2 If this attempt at an amicable settlement fails, any of the parties involved may request the vzw Geschillencommissie Reizen (Dispute Settlement Commission for Travel) to initiate a reconciliation procedure. All parties must agree to this.

18.3 To this end, the secretariat will provide the parties with a reconciliation procedure and a "reconciliation agreement."

18.4 In accordance with the procedure described in the regulations, an impartial mediator will then contact the parties to seek a fair reconciliation between them.

18.5 Any agreement reached will be recorded in a binding written agreement.

Article 19: Arbitration or Court

19.1 If no reconciliation procedure is initiated or if it fails, the claimant may, if desired, initiate an arbitration procedure with the Geschillencommissie Reizen (Dispute Settlement Commission for Travel) or bring a case before the court.

19.2 The traveler can never be obliged to accept the jurisdiction of the Geschillencommissie Reizen, either as the claimant or the defendant.

19.3 The organizer or intermediary, as the defendant, may only refuse arbitration if the amount claimed by the claimant exceeds 1,250 euros. They have a period of 10 calendar days from receipt of the registered letter or email with proof of receipt indicating that a file with a claim from 1,251 euros has been opened at the Geschillencommissie Reizen.

19.4 This arbitration procedure is governed by a dispute resolution regulation and can only be initiated after a complaint has been filed with the company itself and once it has been established that the dispute could not be settled amicably or once 4 months have elapsed after the (anticipated) end of the trip (or from the performance that gave rise to the dispute). Disputes concerning bodily injuries can only be settled by the courts.

19.5 The arbitration college, composed in equal parts, makes a binding and final decision on the travel dispute in accordance with the dispute resolution regulation.

There is no appeal against this decision.

Secretariat of the Geschillencommissie Reizen:

Phone: 02 277 62 15 or 02 277 61 80 (9 am to 12 pm); fax:

02 277 91 00

City Atrium, Vooruitgangstraat 50, 1210 Brussels

Email: reisgeschillen@clv-gr.be

Special Travel Conditions SURFinn - General

1.These Special Travel Conditions are a supplement to the General Travel Conditions. In case of contradiction, the General Travel Conditions apply.

1.1. Minors

To place an order, you must be at least 18 years old. If you are not 18, we ask you to have your parents or legal guardian place the order. By making the booking, the minor traveler declares to have obtained permission from parents and/or guardians.

1.2. Exclusion from participation or further participation

SURFinn always has the right to refuse the participation of a customer or to refuse the continuation of a trip. If the behavior or attitude of a customer causes inconvenience or disruption to the general organization of the trip, to fellow travelers, or to the guides, this customer may be excluded from (further) participation. This may include possession or use of drugs, excessive use of alcohol by adults or use of alcohol by minors, or violence, among other things. This is a non-exhaustive list of examples. SURFinn may at any time judge for itself when it is necessary to exclude a customer from participation or further participation. The customer themselves or, in the case of minors, the parents, must immediately arrange for departure from the holiday location. If minors must be accompanied by someone from the organization, all these costs will be passed on to the customer.

With each exclusion, for whatever reason, all costs resulting from the exclusion will be borne by the customer or the parents (in the case of minor participants). With each exclusion, a minimum of €150 costs will be charged per excluded customer. SURFinn has the right to create a list of customers who are no longer welcome or who are excluded from all future travel and/or event participations.

1.3. Duty to provide information

Travelers must be physically and mentally fit to participate in the trips offered by SURFinn. You must inform SURFinn about your physical and/or mental condition (including the use of alcohol, drugs, or medication) if this could lead to discomfort, danger, or risks for yourself or other travelers.

1.4. Liability

The civil liability of the tour operator is covered by its mandatory professional insurance. The tour operator is not liable for unforeseen events arising from force majeure, such as unforeseen changes in regulations, delays or cancellation of flights, accidents, strikes, diseases, risks directly or indirectly related to a pandemic and/or any other non-seasonal epidemic, weather conditions, as well as due to natural phenomena, etc., examples of which are not exhaustive. The additional transportation or accommodation costs thereof are at the expense of the traveler.

Neither the tour operator nor the tour leader will be liable for any detention by police and/or other authorities due to the traveler's failure to comply with local legal regulations. All consequences thereof are at the expense of the traveler. SURFinn is not responsible and does not exercise explicit supervision over the leisure activities of minor participants on their trips. Only the parents and not the tour leaders are liable for careless and abnormal behavior of the participants.

The individual traveler cannot hold the tour operator liable in any way for moral or material damage or injury incurred during surfing lessons, excursions, walks, or trekkings, both on and off the trails, as a result of errors or misinterpretations of the instructions, guidelines, and safety regulations provided, route descriptions, hiking maps or GPS devices, or for damage resulting from actions of the participants if the damage is a result of the participant not behaving like a reasonably prudent and careful person.

The aforementioned liability is excluded to the extent that the exclusion is not contrary to the provisions of special legislation. Thus, the organizer, as well as its directors and employees, cannot be considered as a teacher within the meaning of Article 1384 paragraph 4 of the Civil Code.

The participants and/or the parents expressly waive any claim for damages against the organization, its directors, and the employees of the organization, both for the participant, themselves as well as for their beneficiaries and survivors, for any damage suffered by the persons mentioned in this provision as a result of careless behavior of the participant or as a result of a violation by the participant of the above-mentioned rules and legislation.

The participants and/or the parents will indemnify the organizer, its directors, and its employees for any damage they may suffer as a result of careless behavior of the participant or as a result of a violation by the participant of the above-mentioned rules and legislation.

In all cases, the decision of the traveler itself is legally valid, and not the advice or instructions of any other legal person. The individual traveler knows and agrees that the nature and surfing conditions can change every day, without the tour organizer reasonably being able to do anything about it.

Given the adventurous nature of some of the trips, the accuracy of services provided by third parties abroad must be assessed according to local standards and customs.

The traveler is responsible for any vaccinations. Since the tour operator does not have medical authority, the traveler must evaluate the information provided with a competent physician. Special health risks (such as diabetes, heart conditions, asthma, epilepsy, etc.) must be reported to the tour operator upon registration.

The traveler is responsible for all formalities regarding luggage and currencies. In case of non-compliance with the legal regulations of the country concerned, the resulting damage is at the expense of the traveler. The organizers cannot be held liable for loss or theft of luggage or materials of the traveler. Advice on the allowed weight of the luggage must be followed. Any additional costs for overweight are borne by the traveler (not only for scheduled flights but also for bus or train journeys). In case of non-delivery of luggage by the airline, the traveler must have the necessary certificates drawn up by the carrier [lost luggage].

SURFinn only provides appropriate assistance to the traveler in difficulty, in particular by providing useful information about medical services, local authorities, and consular assistance, whether by assisting with remote communication and finding travel arrangements. If these difficulties result from intent or negligence of the traveler, the organizer may request a reasonable fee for this assistance.

Subject to applicable legal limitations on any damages that SURFinn may have to pay, the compensation is in any case limited to three times the total amount of the package travel.

1.5. Late payment

If the amount due is not settled on its due date, a default interest of 10% per year will automatically accrue from the invoice date, without requiring a registered formal notice of default. Each started month will be counted as a full month.

1.6. Nature of the trip

The traveler expressly confirms to be aware of the adventurous and sporty nature of the trip, with the possible lack of comfort and the possible program changes due to local conditions in the visited country. Given the nature of certain trips, the traveler should be aware of certain risks and possibly the lack of or sometimes limited level of medical assistance, infrastructure, and communication means. The traveler cannot invoke the liability of the tour operator or the local provider in this regard.

1.7. Force majeure

In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure, or definitively dissolve the agreement.

Force majeure is any circumstance beyond our control that wholly or partially prevents the fulfillment of our obligations. This includes, among other things, strikes, fires, forest fires, natural disasters, tsunamis, business disruptions, diseases, risks directly or indirectly related to a pandemic and/or any other non-seasonal epidemic, risks related to bacterial and other infections, (threatened) war, political unrest, terrorist attacks or terrorist threat, oil spills, adverse weather conditions, or other changes in conditions that pose a health and safety risk when entering the water, environmental pollution, power outages, changes in beach flags and safety instructions related to safe swimming and surfing, disruptions in a (telecommunications) network or connection or used communication systems and/or the website not being available at any time, non-delivery or untimely delivery by suppliers or other third parties involved, ...

2. Booking and Payment of Travel

Once you have provided all the necessary information and agreed to the terms, SURFinn considers this as a final booking. For any changes or cancellations, these terms and the standard Terms and Conditions of the Travel Disputes Committee apply. SURFinn also considers a booking on request as a final booking. The traveler is registered after electronically confirming the registration form and making the deposit payment.

2.1. Payment

The deposit is an advance payment of 30% of the total travel cost. This amount must be received in our account within 7 days of booking. Please consider the processing time of the various payment methods. The costs of any cancellation insurance and reservation fees must also be paid immediately. The remaining amount must be received by SURFinn six weeks before arrival. If you book within six weeks of arrival, you must pay the total amount at once.

If the deposit is not paid within 7 days, SURFinn reserves the right to cancel the booking, with cancellation costs as a result (further details provided). However, not paying the deposit does not imply termination of the contract, with the associated cancellation costs (further details provided).

Once we receive the deposit or full amount, we will send you a confirmation of your registration. The full amount must be paid no later than 6 weeks before departure. If the full amount is not paid 6 weeks before departure, SURFinn reserves the right to cancel the booking and charge the traveler with the resulting cancellation costs (further details provided).

2.2. Joint Liability

The person booking a trip is jointly liable (also for all others they register) for fulfilling the obligations regarding those other persons for whom it is assumed that a mandate was given to book the trip.

2.3. Vouchers and Travel Documents

Once SURFinn has received the full payment, the vouchers will be sent approximately one week before departure via email. These vouchers contain all the details regarding the trip. If you prefer to receive your travel documents by mail, there will be a €15 shipping fee charged. This request must be sent to us by email. You are responsible for verifying the details on the tickets and vouchers. If anything does not match what you have booked, please contact SURFinn as soon as possible.

2.4. Travel Documents

It is prohibited to travel with an expired passport or identity card. In some countries, your passport must be valid for a certain number of months after your return home. You must check this yourself. Having the correct travel documents is always your own responsibility. SURFinn cannot be held liable for this.

The traveler must ensure they have an identity card valid for at least six months after the return from the trip. Travelers who are not Belgian nationals must inquire with the relevant authorities about the formalities they need to fulfill. The traveler must ensure they have a valid international travel passport and any necessary visa requirements if needed.

2.5. Insurances

If you have arranged your insurance through SURFinn, you are insured with VAB Verzekeringen. For the exact conditions of both the cancellation and travel insurance, SURFinn refers you to www.vab.be. Every participant is obliged to take out insurance, but this can also be done with external parties. If you decide not to take out insurance, SURFinn cannot be held liable for damages that may be claimed from the travel and/or cancellation insurance.

2.6. Registration Information and Formalities

When registering, personal details must always be filled in truthfully. However, SURFinn uses this information for booking tickets, plane tickets, train tickets, etc. SURFinn is not responsible for the accuracy of personal data when booking such tickets. If an error leads to additional costs, these are at the expense of the traveler.

At the time of registration, the traveler must declare whether there are any health risks to report. The traveler also declares whether they are undergoing medical and/or paramedical treatment, taking medication that could in any way complicate the execution and/or participation in the trip for them and/or fellow travelers, and undertakes to report any changes in this condition before departure to SURFinn. Special health risks (such as diabetes, asthma, heart conditions, etc.) must be reported to the tour operator upon registration. Personal damage, as well as damage to third parties resulting from incorrect information, is entirely the responsibility of the traveler.

3. Changes and Cancellations

3.1. Changes by the Traveler

After the booking has been confirmed, you can make changes up to 8 weeks before departure (provided the desired change is still possible). For any changes within 8 weeks of departure, €20 change fees will be applied, plus any additional costs resulting from the change. For change fees less than 8 weeks before departure, see cancellation conditions.

All changes to the booking by the traveler must be requested by email.

In the event of a refund, it will always be reduced by administration fees, change fees, and any applicable insurance premiums.

Changing the destination, accommodation, duration, or departure date is considered a cancellation, and the cancellation conditions (see section 3.3) apply.

A participant may be replaced on the trip by another person, provided that person reimburses the costs incurred by the replacement (see below). The person transferring the package travel contract and the person taking over the contract are jointly liable for payment of the remaining amount due and for any additional fees, surcharges, and other costs arising from the transfer.

3.2. Booking Additional Persons

It is possible to make changes within your booking, such as adding an extra person. The travel cost for the already booked persons remains unchanged at all times. For the additional person, the current travel cost will be calculated. Please note that this cost may be higher or lower than the travel cost of the already booked persons.

3.3. Cancellation

In case of cancellations by the traveler, SURFinn follows the following conditions.

If the traveler wishes to cancel their SURFinn trip, they must send their cancellation by registered mail to SURFinn: The Surf Group bvba Lindenstraat 48 2070, Zwijndrecht (Belgium). The traveler must also inform SURFinn of the cancellation by phone or email as soon as possible (Contact: NL tel: +31(0)611464083; BE tel: +32 460 24 03 28; email: info@SURFinn.eu).

If the traveler cancels their booking, except in the circumstances mentioned in art. 11.2 of the General Travel Conditions, the following cancellation fees must be paid,

Cancellations must be reported in writing within 3 days of the event causing the trip (partially or entirely) to be canceled. Please note that cancellations are never free of charge. Only if the traveler has taken out cancellation insurance and for a valid reason, does the traveler have the right to (partial) reimbursement of the travel cost. SURFinn can only process a cancellation when it is submitted in writing by the main booker. A co-traveler is not jointly liable and therefore cannot submit a cancellation.

If an agreement is canceled, in addition to any reservation fees due, the following cancellation fees will be charged:

Up to the 42nd calendar day (exclusive) before the departure date: the deposit;
From the 42nd calendar day (inclusive) to the 28th calendar day (exclusive) before the departure date: 35% of the travel cost;
From the 28th calendar day (inclusive) to the 21st day (exclusive) before the departure date: 40% of the travel cost;
From the 21st calendar day (inclusive) to the 14th day (exclusive) before the departure date: 50% of the travel cost;
From the 14th calendar day (inclusive) to the 5th day (exclusive) before the departure date: 75% of the travel cost;
From the 5th calendar day (inclusive) until the departure date: 90% of the travel cost;
On the departure date or later: the full travel cost.

*May be increased by cancellation fees for plane tickets, train tickets, ferry tickets, or additional cancellation fees by suppliers. For all trips, the above costs are increased by any insurance premium booked.

3.3. The cancellation fees must be paid within 7 days of the cancellation confirmation.

3.4. Cancellation or Amendment by the Tour Organizer

SURFinn reserves the right to fully or partially cancel a trip if extraordinary circumstances occur before or during the trip, i.e., circumstances that SURFinn could not have known at the time of selling the trip and that, had they been known, would have prevented the trip from taking place.

SURFinn may cancel a trip up to 20 days before departure if the minimum number of participants for that trip has not been reached (Round trips: minimum 7 participants). The participant will receive a full refund of the already paid registration fee. After the trip confirmation, SURFinn may amend the travel program or change the transportation or accommodation, but must inform the traveler immediately of any changes.

Unexpected snowfall, weather conditions, storms, local conditions, or other external circumstances (e.g., political unrest, strikes, etc.) may require adjustments to the program before or during the trip. Such adjustments may result in changes to routes, excursions, accommodation, and local transportation compared to what is indicated in the brochure. The tour operator undertakes to limit the adverse consequences for the traveler as much as possible. However, no additional rights can be derived from such program changes.

If a program change becomes necessary during the trip due to factors beyond the control of the tour organizer, in the case of a guided group trip or a guided excursion, the relevant tour leader will seek an equivalent alternative taking into account the participants' preferences. The tour leader makes the final decision. The additional costs may be borne by the traveler. SURFinn uses its knowledge and experience to determine a comparable destination. If a pickup location, activity cannot be offered due to insufficient customers (e.g., fewer than 15 people at one pickup location for the bus), an alternative will be proposed. Any negative price differences must be paid.

The aforementioned program adjustments may in exceptional cases result in routes, excursions, accommodations, or local transportation deviating from what is stated in the brochure. In that case, the tour operator is obliged to offer the traveler alternatives that preserve the original character of the trip as much as possible.

3.5. No Cooling-off Period

We want to inform you that bookings made via the internet are final. The so-called 'cooling-off period' or right of withdrawal, as referred to in the 'distance selling' law, does not apply to holiday trips booked via our website.

3.6. Travel Cost

The published prices are per person and include VAT. The price agreed upon in the contract is fixed, and all mandatory services are included, subject to an obvious material error. The price agreed upon in the contract may be revised up to and including 21 calendar days before the departure date, provided that the revision results from a change in:

transportation costs including fuel costs and/or
the levies and taxes payable for certain services. If the increase in the total price exceeds 10%, the participant may terminate the contract without charge and is entitled to a refund of all prepayments made. Such cancellation must reach us in writing within 5 days of receiving our notice of price increase.

4. Accommodation and On-Site Travel

4.1. Arrival and Departure Day

On the day of arrival, you can occupy your accommodation around 4:00 PM, and on the departure day, you must vacate it by 10:00 AM. For SURFinn's, you may be welcome earlier but cannot yet use your tent or sheddie.

4.2. Deposit

For all accommodations, a deposit is usually required. If your accommodation is found to be in order upon departure, you will receive the deposit back. The deposit amount and payment method are always stated in the details of the respective accommodation and on the voucher. Handling the deposit is always a matter between the guest and the camp manager. The amount of the deposit may change over time, and if the deposit is retained, it must be paid again to the camp manager.

4.3. Facilities

Descriptions of the various accommodations include a list of facilities. Note that certain facilities may require an additional fee for use. If there is no mention of costs in the description of an accommodation, it means it was not known at the time of publication whether a particular facility required payment. Some facilities may be closed due to lack of interest in the pre and post-season. You can usually rent a safe for your valuables and important documents at the accommodation. A fee is usually charged for using a safe. We strongly recommend using a safe at all times, as there is nothing more frustrating than losing important items during your vacation.

4.4. Excursions and Extra Activities

You can reserve various activities with the tour leader. Examples are listed on the pages of the various destinations, such as city trips to San Sebastian from Vieux Boucau. The prices mentioned are indicative, and it is possible that excursions may not be organized due to insufficient interest. Activities may sometimes differ from the description on the website in practice. You may need additional special sports coverage insurance for certain optional excursions. Check with your travel insurer to ensure you are adequately covered for the activities you plan to undertake. Participation in excursions and activities is voluntary and always at the participants' risk. SURFinn can never be held liable for any damages or injuries arising from participation in activities and excursions. Complaints about excursions will not be handled by us and must be addressed on-site.

4.5. Disabled Guests

Accommodations on this website generally do not have special facilities for wheelchair users and disabled people. However, this does not mean that disabled guests are not welcome. On the contrary, but the lack of these facilities can never be attributed to SURFinn.

4.6. Pets

It is forbidden to bring pets on the (transfer) bus. If you are traveling by your own transport, it may be possible to bring your pet to some accommodations. In this case, you must make a separate request to SURFinn via email.

4.7. Compliance with the Tour Leader's Instructions

The traveler must follow the tour leader's guidelines regarding safety, the course of the trip, and group activities. If the traveler violates the guidelines and/or disrupts the smooth execution of the trip due to hindrance and nuisance, they may be excluded from (further) participation without being entitled to full or partial compensation.

If the traveler lacks sufficient physical capabilities to safely complete the trip, the tour leader may decide to exclude them from further participation, without the traveler being entitled to compensation. Any additional inconveniences and costs resulting from this are borne by the traveler.

5. Accommodation and On-Site Travel

5.1. Arrival and Departure Day

On the day of arrival, you can occupy your accommodation around 6:00 PM, and on the departure day, you must vacate it by 9:00 AM. For beach camps, you may be welcome earlier but cannot yet use your tent or sheddie.

5.2. Deposit

5.3. Facilities

Descriptions of the various accommodations include a list of facilities. Note that certain facilities may require an additional fee for use. If there is no mention of costs in the description of an accommodation, it means it was not known at the time of publication whether a particular facility required payment. Some facilities may be closed due to lack of interest in the pre and post-season. You can almost always rent a safe for your valuables and important documents at the accommodation. A fee is usually charged for using a safe. We strongly recommend using a safe at all times because there is nothing more frustrating than losing important items during the vacation.

5.4. Excursions and Extra Activities

You can reserve various activities with the tour leader. Examples are listed on the pages of the various destinations, such as city trips to San Sebastian from Moliets. The prices mentioned are indicative, and it is possible that excursions may not be organized due to insufficient interest. In practice, activities may sometimes differ from the description on the website. You may need additional special sports coverage insurance for certain optional excursions. Check with your travel insurer to ensure you are adequately covered for the activities you plan to undertake. Participation in excursions and activities is voluntary and always at the participants' risk. The Surf Group can never be held liable for any damages or injuries arising from participation in activities and excursions. Complaints about excursions will not be handled by us and must be addressed on-site.

5.5. Disabled Guests

5.6. Pets

5.7. Compliance with the Tour Leader's Instructions

6. Specific and Special Conditions for The Surf Group – Juniors & Youth (12-18 yrs)

6.1 Separation of Boys and Girls

In all camps for 12-18 years (Junior and Youth), boys and girls sleep separately from each other. Only the exception for siblings can be made.

6.2 Participants aged 16

Participants aged 16 may choose between participation in the Junior camp or participation in the Youth camp. This choice must be made prior to booking.

6.3. Freedoms

Participants have during their stay and throughout the various activities the freedoms granted to a normal and careful person with the age of 12 to 18 years.

6.4 Swimming Diploma or Certificate

Parents declare and confirm that the participant is in good health and has at least a swimming certificate/diploma. If health could be a significant factor in the practice of the activity of surfing, parents are obligated to report this in advance.

6.5 Behavior, Rules, and Laws

Every participant must behave like a normally cautious and careful person and must adhere to the rules of the organization, the accommodation, and local laws.

Parents are aware that under Dutch, Spanish, and French law, it is illegal for minors to consume or purchase alcoholic beverages or tobacco. The organization follows the same rules and therefore prohibits participants from consuming alcoholic beverages or using tobacco products. The organization cannot be held liable for the clandestine use of alcoholic beverages or tobacco. Drugs, both soft and hard, are strictly prohibited at all times.

Violation of these rules is considered very serious by the organization and may result in the immediate removal of the participant.

7. Specific and Special Conditions for The Surf Group – Surfbusje

7.1. Obligations of the Lessor

The lessor is obliged to provide the camper as follows:

7.1a) Timely provision of the camper;

7.1b) Provision of the camper in a reliable and safe condition complying with legal requirements, as required for the APK (Dutch vehicle inspection);

7.1c) Providing the camper, which must be clean and complete with inventory;

7.1d) Providing the camper with the accompanying documents: vehicle registration part 1A and 1B, APK inspection certificate, and insurance papers;

7.1e) Insuring the vehicle (mandatory liability insurance);

7.1f) Giving the lessee instructions at the beginning of the rental period regarding the use, management, and maintenance of the camper and inventory;

7.1g) Checking with the lessee the points of attention and any damage at the time of delivery, and both lessor and lessee agreeing to the condition of the camper at the time of delivery;

7.1h) Checking the camper together with the lessee at the end of the rental period to determine the condition of the camper upon delivery and identify any damage.

7.2. Obligations of the Lessee

The lessee is obligated to:

7.2a) Pay the due rental amount or cancellation fee, even if the lessee does not use the camper or uses it for a shorter period than the agreed rental period;

7.2b) Use the camper carefully, safely, and in accordance with its purpose/destination;

7.2c) Not make changes to the camper and inventory, including not applying stickers;

7.2d) Follow the lessor's instructions regarding the use, management, and maintenance of the camper;

7.2e) Not lend or sublet the camper to third parties;

7.2f) Ensure that only the authorized lessee and/or registered authorized co-lessee(s) drive the camper, possessing a valid driver's license for category B and being 21 years of age or older;

7.2g) During the rental period, ensure the basic maintenance aspects of the camper, such as regularly checking (at least every 1000 km) the oil level, brake fluid level, and tire pressure;

7.2h) Smoking in the camper is prohibited, cooking in the camper is at the lessee's own risk;

7.2i) The camper should not be used for moving, and it should not be driven on unpaved roads for an extended period;

7.2j) In case of suspected damage or a mechanical defect during the use of the camper, the lessee must always contact the lessor immediately. The lessor will provide instructions to the lessee regarding the actions to be taken;

7.2k) The lessee must report disabilities or circumstances that may affect traffic safety or pose an increased risk to the driver, co-lessee(s), or the vehicle before making their reservation.

7.3. Default

7.3a) The lessor has the right to terminate the rental agreement at any time without judicial intervention if, in its opinion, the lessee does not use the rented property properly or does not fulfill his obligations towards the lessor, in which case the lessor is entitled to take back the rented property immediately, without prejudice to its right to damages;

7.3b) Regarding the default: 'the inability to deliver a camper on time,' the lessor has the right to deliver a comparable camper, which is reasonably equivalent in size and layout;

7.3c) The lessor is never liable for costs incurred due to 'the inability to deliver the camper' due to force majeure or circumstances that cannot be attributed to the lessor;

7.3d) In the event of termination or partial termination of the rental agreement due to 'the inability to deliver a camper' or due to a defect in the camper not attributable to the lessee, making it unsuitable for its destination, the lessor will fully or partially refund the paid rent and deposit to the lessee;

7.3e) If the lessee returns the camper later than agreed in the rental agreement, the lessor has the right to charge the lessee an amount of € 200 per day (part).

7.4. Damage

7.4a) In case of damage to the camper, inventory, and/or third parties due to loss, theft, a traffic accident, improper use of the vehicle, mechanical defects, confiscation, or a one- or two-sided damage event, the tenant must immediately contact the lessor. The tenant must always comply with the lessor's instructions;

7.4b) The tenant is liable for damage to the camper, inventory, and/or third parties due to loss, theft, a traffic accident, improper use of the vehicle, mechanical defects, confiscation, or a one- or two-sided damage event, up to a maximum amount corresponding to the deductible.

7.4c) The deductible is €500 per vehicle per rental period.

7.4d) The tenant pays a deposit of €500 per vehicle per rental period;

7.4e) Damage to the camper, inventory, and/or third parties, regardless of the type or cause, caused by the tenant or their co-tenants, will be offset against the deposit;

7.4f) In the event of damage to the camper and/or third parties as a result of a traffic accident, whether or not caused by the fault of the tenant, the tenant is obliged to complete the European accident report form, and if necessary, to have the police draw up a report;

7.4g) Costs due to burglary, loss, and/or theft caused by the tenant's negligence will always be recovered from the tenant;

7.4h) (Engine) damage due to low oil or brake fluid level, or improper use of the camper, always leads to full deduction of the deposit and any compensation by the tenant;;

7.4i) If seizure occurs by the police or judiciary because, in the opinion of the government agency (the tenant), the camper has transported narcotics/drugs, reckless driving behavior with the vehicle has been displayed, the tenant has been negligent in managing the camper, or otherwise a crime has been committed, the tenant is obliged to fully compensate the lessor for the damages suffered. The (extra)judicial costs incurred by the lessor are entirely for the account of the tenant;;

7.4j) (Fire) damage caused by smoking and/or cooking in the camper by the tenant or their co-tenants, will be fully charged to the tenant;

7.4k) In case of a defect or damage to the camper, rendering it unusable for its intended purpose, the tenant is responsible for the vehicle until repatriation of the vehicle to the Netherlands is arranged by the lessor;;

7.4l) In the event of a breakdown or defect to the vehicle rendering it unusable for its intended purpose, the tenant can never claim a refund of (or a portion of) the rental fee;;

7.4m) The lessor is never liable for personal, immaterial, material, consequential, or bodily injury of the tenant or their co-tenants, arising from the use of the camper, mechanical malfunction(s), a traffic accident, or a one- or two-sided damage event.

7.5. Compensation and repair

7.5a) Costs directly related to improper use of the camper not in accordance with its purpose, including incorrect fuel use, oil consumption, tire repair, glass damage, fines, legal costs, etc., are always borne by the tenant;

7.5b) The operating costs of the camper, such as fuel costs, toll road charges, fees, fines, and costs for the use of roads with tolls, are fully borne by the tenant during the period the camper is in the tenant's possession;

7.5c) Repairs carried out by the tenant on their own initiative, without prior permission from the lessor, will never be reimbursed by the lessor. The tenant must always comply with the lessor's instructions;

7.5d) The repair costs, for which permission has been obtained from the lessor, will only be reimbursed by the lessor upon submission by the tenant of the original itemized invoices (in the name of VanCamper b.v.), as well as upon submission of the replaced defective parts. Failure to submit the mentioned invoices and/or replaced parts entitles the lessor to withhold payment.

Reimbursement of invoices paid in foreign currency shall be made at the middle rate of exchange of the relevant currency on the date of submission of the invoice by the tenant to the lessor.

7.5e) Tenant is liable for loss of documents, such as registration certificate and insurance certificate

7.6. General provisions

7.6a) The use of the camper, inventory, and accessories is at the tenant's own risk;

7.6b) Deviations from the rental agreement and/or the general terms and conditions apply only if agreed upon in writing by the lessor and the tenant;

7.6c) Reservation of a camper for a certain rental period can only be requested and agreed upon personally by the tenant. The reservation request can be made by the tenant by telephone, e-mail, in writing, or via the website;

7.6d) The tenant and co-tenants using the camper must be registered in the rental agreement and must be able to identify themselves with a driver's license or passport. It is prohibited to allow persons other than the authorized tenant and co-tenants to use the camper. Damage and/or costs caused by unregistered persons will be fully recovered from the tenant;

7.6e) The lessor has the right to terminate the rental agreement, seize the camper, and recover damages from the tenant in case of negligence, deception, concealment, or unlawful and/or reckless behavior by the tenant;

7.6f) The camper is registered with the ANWB in a corporate membership. The ANWB assistance package includes:

In the Netherlands: 24/7 assistance, emergency roadside repairs, transport, and replacement driver.
Abroad: Roadside repair, transport, repatriation of the car, replacement driver, replacement transport for difficult-to-fix breakdowns or after accidents abroad (max. 30 days). The lessor is in no case responsible for the services mentioned under article 9f of the ANWB;

7.6g) Costs not covered by the ANWB assistance package (e.g., hotel, taxi, restaurant, and telephone costs or lost vacation days) are the responsibility of the tenant. It is advisable to take out travel insurance to cover these costs;

7.6h) The tenant must always comply with the maximum number of passengers indicated by the lessor. The maximum number of passengers is equal to the number of legally permitted seats in the camper. It is prohibited to sit in the back of the vehicle while driving. Only legally approved seats with seat belts may be used during driving;

7.6i) The tenant must not consume alcohol or drugs before and during driving the camper, and must always comply with the traffic rules applicable in the country where the tenant is driving the vehicle. In addition, no drugs should ever be present in the camper.

7.6j) All countries affiliated with the EU for which the international insurance certificate (green card) is valid may be visited with the camper. Countries that are wholly or partly at war, or where war or unrest is threatened, may not be visited under any circumstances. The maximum period for staying abroad with the camper is two months.

7.7. Delivery and Cleaning

7.7a) The camper is delivered to the tenant as follows:

Interior clean
Clean kitchen area
Clean upholstery
Smoke, hair, and odor-free
Full fuel tank

7.7b) The camper must be returned by the tenant in the same clean condition as received (see criteria 8.7c). The tenant must return the camper with a full fuel tank. If the tenant fails to do so, the following additional costs apply:

Interior not clean €100,-
Kitchen area not clean (including inventory/excluding cooler box) €50,-
Cooler box not cleaned €25,-
Upholstery of seats and mattresses not clean €100,-
Smoke, hair, odor-free minimum €125,-, see also article 10c and d.
Fuel tank not returned full €150,-

7.7d) As mentioned in article 2h, smoking in the camper is strictly prohibited at all times. The cleaning costs for making the camper smoke and odor-free will be fully charged to the tenant;

7.7e) Pets are not allowed in the camper. Exceptions may sometimes be made by agreement. If the lessor allows a pet to be brought along, the camper must be delivered completely free of hair and odors by the tenant. If the tenant fails to do so, cleaning costs for making the camper hair and odor-free will be fully charged to the tenant;

7.7f) Inspection of the camper and inventory takes place immediately upon delivery of the camper in the presence of the tenant;

7.7g) If it is found upon delivery of the camper that parts of the inventory are missing and/or damaged, the replacement costs will be fully charged to the tenant;

7.7h) If it turns out that the security deposit is not sufficient to cover the costs for replacement of inventory, repair of damages/damage to inventory caused during the rental period, and/or any cleaning costs as mentioned in section 10, the lessor will invoice the tenant for the additional amount above the security deposit.

8. LEGAL

8.1. Intellectual Property Rights and Publication

The content of this site, including trademarks, photos, logos, drawings, data, product or company names, texts, images, etc., is protected by intellectual property rights and belongs to The Surf Group or rightful third parties. The photos displayed with the accommodations are for illustrative purposes only. Since not all accommodations or lodgings are identical, it may happen that the accommodation obtained on-site differs from the photo. The Surf Group cannot be held liable for obvious typographical errors. The Surf Group reserves the right to change prices and arrangements on the website without the customer's permission if the situation requires it. Any errors in advertisements or any other publication will be corrected on the The Surf Group website, ensuring that you always have the most current and accurate information available.

8.2. Limitation of Liability

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances and cannot be considered as personal, professional, or legal advice to the user. The Surf Group makes great efforts to ensure that the information provided is complete, correct, accurate, and up-to-date. Despite these efforts, inaccuracies may occur in the information provided. If the provided information contains inaccuracies or if certain information on or via the site is not available, the company will make the greatest effort to correct this as soon as possible. However, The Surf Group cannot be held liable for direct or indirect damages resulting from the use of the information on this site. If you notice inaccuracies in the information provided via the site, you can contact the site administrator. The content of the site (including links) can be changed, modified, or supplemented at any time without prior notice or notification. The Surf Group does not guarantee the proper functioning of the website and cannot be held liable in any way for poor functioning or temporary (un)availability of the website or for any form of damage, direct or indirect, arising from access to or use of the website. The Surf Group cannot be held liable, in any way, directly or indirectly, in a special or other manner, for damages resulting from the use of this site or any other, especially as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programs or other data on the computer system, equipment, software, or other of the user. The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The placing of links to these websites or pages does not imply any implicit approval of their content. The Surf Group expressly declares that it has no control over the content or other characteristics of these websites and cannot be held liable in any way for the content or characteristics thereof or for any other form of damage resulting from their use.

8.3. Lost Items

The Surf Group can never be held liable for the loss of luggage. If you have forgotten something important in the accommodation, you can report it to the The Surf Group headquarters. You can report this up to one week after returning home. All reports received after one week will no longer be processed.

8.4. Dissatisfaction or Complaints

If you have complaints about the trip or are dissatisfied with the accommodation, you must report this directly to the reception of the accommodation and to the The Surf Group representation on-site. If no one is present or if you feel that the complaint is not being adequately addressed, you must immediately contact the booking office in Belgium by telephone, email, or fax from the holiday destination. This procedure is absolutely necessary because The Surf Group can usually take immediate action when you report your complaint. After returning home, it is no longer possible to resolve the problems. Complaints that are not reported at the destination and for which no complaint form is completed will not be processed in Belgium. If your complaint is not satisfactorily resolved on-site, you can submit your complaint in writing (with a motivation) no later than one month after the end of the trip. Sending only a complaint form without further explanation is not sufficient. If the complaint relates to the conclusion of the booking, you can submit it to The Surf Group no later than two months after becoming aware of the facts (to which the complaint relates).

8.5. Withdrawal of Offer

The offer from the tour operator is without obligation and can be revoked if necessary. Revocation due to correction of errors in the calculation of the travel price or other errors is permitted. The revocation must be made 24 hours after the day of acceptance, stating the reasons. In that case, the traveler is entitled to immediate reimbursement of any amounts paid.

8.6. Obvious Errors

Obvious errors and obvious mistakes do not bind the tour operator. Such errors and mistakes are errors and mistakes that - from the perspective of the average traveler - are or should be apparent at first sight.

8.7. Copyright The Surf Group

Copyright The Surf Group. Nothing from the The Surf Group website may be copied, duplicated, and/or made public by means of printing, photocopying, microfilm, or in any other way without prior written permission from The Surf Group.

8.8. Nullity

The nullity of a clause of this agreement does not entail the nullity of this agreement. In that case, the parties will ensure that the null clause is replaced by a valid clause that, within the legal limits, has the same effect as the one declared null and void.

8.9. Law and Competent Court

All disputes that may arise from these conditions fall under the exclusive jurisdiction of the courts of the judicial district of Antwerp. Belgian law applies to these conditions.

Need helpor advice?

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Frequently asked questions